Collaboration

Problem Solving

I design experiences that make complex services and products simpler, clearer, and more efficient.

Hi, I am Mariam

I’m an Experience Designer and Service Strategist.

My work is grounded in human-centered design and systems thinking, with a focus on improving how services actually work—end to end—for the people who rely on them.

View some of my work

Human-Centered Research & Insights

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Strategy & Problem Framing

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Service & System Thinking

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Collaboration & Facilitation

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Design & Prototyping

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Delivery & Implimentation

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Leadership

Human-Centered Research & Insights · Strategy & Problem Framing · Service & System Thinking · Collaboration & Facilitation · Design & Prototyping · Delivery & Implimentation · Leadership

My Process

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    Understand the Problem in Context

    Understanding the landscape: people, processes, tech, systems, and constraints. Learning from users, staff, leadership, and data to define the real problem.
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    Turn the Invisible Visible

    I map how things actually work today. Where users get stuck, where systems break down, and where effort is wasted. This step turns complexity into something teams can see, discuss, and align on.

  • Geometric drawing of an outline square with sections divided by vertical, horizontal, and circle lines.

    Co-design better ways forward

    Working with cross-functional teams, I explore and test improved ways of delivering the service—focusing on what will make the biggest difference for people while remaining feasible for the organization.

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    Align, Decide, and Move to Action

    I help teams align on decisions, define success, and translate ideas into clear next steps: roadmap, pilot, concept designs or implementation plan.

  • Measure and Adapt

    Define what success looks like and support teams as they learn, iterate, and scale improvements over time.

Key roles and partnerships that shaped my thinking, honed my craft, and expanded what I believe is possible through design.

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Words from my colleagues and peers

  • "Mariam showed me the ropes of Service Blueprinting, which opened my eyes to new ways of thinking. She also taught me how to be confident in my abilities and contributions to the team".

    —Former mentee from MITRE

  • "Exemplary team member who works well under pressure and produces high quality deliverables in a timely manner."

    —Former Project Lead at MITRE

  • "Demonstrated tenacity in tackling hard problems. She introduced Human Centered Design to the client, explaining the value and benefits of such an approach. As a Trusted Advisor, she has been instrumental in building a strong relationship with the sponsor."

    Trailblazer Award—Exemplary Performance from former Department Head at MITRE

Get in touch

Whether you want to collaborate on a project, are looking to fill a position on your team, or want to see more project details . Please don't hesitate to reach out.