Researcher and Service Designer

This project translated internal capabilities into scalable offerings, aligned business, delivery, and experience needs, reduced operational risk while increasing revenue

Lead Research, Design, Strategy, Usability Testing

Thesis work. Zibal-T received close consideration by the United Nations Development Program in Egypt.

FACILITATING ORG TRANSFORMATION: A WORKSHOP SUMMARY

Organizational change is always a challenge because most teams perceive that change will be difficult, costly and weird. We were tasked with figuring out how to integrate a functional...

User Research, Design, User Testing

The challenges in the Gov Agency inspection process were reduced by introducing a single, step-by-step online platform that provides digital communication with case officers, proactive status updates, clear expectations for timelines, and less reliance on slow traditional mail.

Service Design Lead

What began as a request for a blueprint evolved into a strategic engagement that lead to the buy-in from Senior leadership to create a service design capability within the organization